Adoption Assessment

Adoption considers usage i.e. the number of active users as a proportion of the number of contracted users. It also considers if the Customer is using features in your solution that differentiate you from competitive solutions, features that you would consider higher value in your market, and new features.

The template assumes the following defaults.

Red zone (Less than 66%)
Amber zone (66% to 74%)
Conditional green zone (75%-90% plus the use of high-value, differentiated, or new features)
Unconditional green zone (90% regardless of the use of high value, differentiated or new features)

Assessment of RAG Status

In summary, RAG for adoption is assessed as follows.

	<66%	66% to 74%	75% to 89%	90%+
No high value, differentiated, or new feature usage	Red	Amber	Amber	Green
High value, differentiated, or new feature usage	Red	Amber	Green	Green

Multiple Adoptions Readings

It is usual to assess adoption regularly, perhaps monthly, and likely imported from usage data from your product. If there are multiple adoption readings, Adoption RAG is assessed from the latest.